Vancouver to Banff National Park

Highly satisfied

Long waiting time for car pickup

Overall, it was a good experience. The price was fair. We chose a smaller car, which was cheaper than our previous reservation.

No Chinese service, dislike renting through a third party, impatient customer service.

Rented two cars, but when it was our turn at the store, the staff processed one car and then left us saying his shift was over! After unsuccessful negotiations, we had to switch to another staff member. We had reserved the car for 11 AM, but when we went to pick up the second car in the afternoon around 2 PM, it wasn't ready. They said it had just been returned and was being inspected! We had to wait for almost two hours with multiple promises of 'in half an hour' or 'in fifteen minutes.' It was very frustrating! However, the return process was quick.