Special thanks to the service after picking up the car. We picked up the car (KIA Rio) from the San Francisco airport rental center on the first night. The next morning, I accidentally scraped the right side mirror and scratched the right side of the car while reversing in Muir Woods. I called QEEQ and they said I could return to the rental location to exchange the car. On the way back, another car turned right and scratched the left side of our car. We exchanged information as instructed by the police since the other party had insurance. The insurance company took care of the claim, so we didn't have to pay anything on the spot. When we returned to the rental center to exchange the car, the staff reassured us that our insurance covered everything. They just needed us to fill out the checklist, so no personal on-site compensation was needed. They then quickly gave us another car of the same level (Ford SE) without any cumbersome procedures, allowing us to continue our journey swiftly. However, before picking up the car, the rental center staff spent half an hour trying to upsell us. They recommended upgrading, claiming our current model was the worst. They mentioned the upgraded models had USB ports, backup cameras, higher horsepower, and better fuel efficiency. When we asked if our current model had USB and a backup camera, they were unclear. They also pushed for FasTrak toll cards and extra insurance until we clearly stated we had full coverage. Only then did they complete our paperwork, allowing us to finally get the car.

They offered a selection of models instead of just assigning one. Great!

Friendly, efficient, fast

A few years ago when I was on rotation in the U.S., I often used your booking website. The experience was great, the prices were fair, and the interface was in Chinese, which reduced the chance of misunderstanding. However, this time's experience has made me reconsider whether to directly book with a larger brand like Avis for my next U.S. car rental... This rental company insisted on not providing the originally reserved car. Initially, they claimed it was because we were going to Yosemite, even after explaining to the staff that we were not going there and evaluating the price difference, they still insisted that the originally reserved car was unavailable regardless of how long we waited and required us to pay an additional $20 per day. Ironically, we later saw the same car model in Yosemite... Additionally, we were also half-forced to add insurance and the option to return the car with an empty tank, which cost us over $100 more. They claimed it was more cost-effective, but after leaving, we realized that even if we used the more expensive gas, it would have cost only about $70 to fill up from nearly empty... In the end, besides the amount paid on your website, I had to pay an additional $500... Honestly, after a long flight to the U.S., I was already very tired, and I just wanted to pay to avoid delaying the rest of my trip. Renting the car became the only unpleasant part of the entire trip. For travelers who do not frequently visit the U.S. and are unfamiliar with the local rules, Dollar is really an unfriendly car rental company.

There was a discrepancy in the insurance items listed in the onsite contract compared to what was booked online, which took a long time to resolve, but eventually got sorted out. Car pickup was relatively simple.