Driving in the US was very convenient with no issues encountered.

A few years ago when I was on rotation in the U.S., I often used your booking website. The experience was great, the prices were fair, and the interface was in Chinese, which reduced the chance of misunderstanding. However, this time's experience has made me reconsider whether to directly book with a larger brand like Avis for my next U.S. car rental... This rental company insisted on not providing the originally reserved car. Initially, they claimed it was because we were going to Yosemite, even after explaining to the staff that we were not going there and evaluating the price difference, they still insisted that the originally reserved car was unavailable regardless of how long we waited and required us to pay an additional $20 per day. Ironically, we later saw the same car model in Yosemite... Additionally, we were also half-forced to add insurance and the option to return the car with an empty tank, which cost us over $100 more. They claimed it was more cost-effective, but after leaving, we realized that even if we used the more expensive gas, it would have cost only about $70 to fill up from nearly empty... In the end, besides the amount paid on your website, I had to pay an additional $500... Honestly, after a long flight to the U.S., I was already very tired, and I just wanted to pay to avoid delaying the rest of my trip. Renting the car became the only unpleasant part of the entire trip. For travelers who do not frequently visit the U.S. and are unfamiliar with the local rules, Dollar is really an unfriendly car rental company.

My deposit hasn’t been refunded yet, and I don't know if they charged me. I’m writing this review to warn other fellow countrymen. Don’t think that choosing this rental company is a good deal. I rented from this company in two consecutive cities, and no matter how many times I refused, they added all kinds of insurance and printed it out, taking advantage of the fact that you don't understand English. Once you sign, it's considered a contractual agreement! The first time, they gave me an insurance bill of over $200, even though I explicitly told them I didn't want it. The second time, the same thing happened even though I only rented for one day. Don't think that just saying 'NO' is enough; they will print out a whole bunch of insurance for you. And after returning the car, you'll face the awkward situation of figuring out how to get back to the airport. It's better to choose a rental company run by Chinese! Remember, Americans aren't as friendly as you might think. Fellow countrymen, please be cautious when renting cars.

I waited almost an hour to pick up the car. I rented two identical cars, but was only given one of the reserved models. The other one, which was said to be the same class, was significantly shorter, making it very inconvenient. The car was handed to me without being cleaned, and the rear air conditioning was very poor in the hot California weather. The windshield wipers did not work properly, and the car lacked power. If I didn't compare the two cars side by side, it might have been fine, but the differences were too obvious. I requested a car change three times, but there were no available vehicles. Very disappointed, it seriously impacted my trip.

You can take a free shuttle from the airport.

The pick-up and return process at the DOLLAR San Francisco branch was quite efficient.