Three Days on the Great Ocean Road

Make sure to confirm the insurance, they often don't recognize third-party purchases.

Acceptable

Shuttle service to and from Terminal 2, easy to find. Booked a RAV4 but was given a Yaris Cross instead. The car was smaller and the driving experience was not as good due to the downgrade.

When I picked up the car, there was only half a tank of fuel. The staff told me to return it with the same amount. When I returned it, there was even more than half a tank, and the staff said it was fine. However, they later charged me $110 for not refilling the tank completely! I sent multiple emails to the rental company and they only replied that they would handle it, but it's been almost 10 days with no update! I have to keep sending emails; the service is terrible.

No Chinese service, needed to get to the airport at night. One of the rental company's employees charged us 40 AUD for a ride, while a regular UBER would cost only 18 AUD.