Around Los Angeles

Very satisfied

Renting a car was simple and convenient.

Okay

This company's practices are unscrupulous, with hidden charges and deceit. This is not my first time renting a car abroad, so I am aware of the insurance upsell tactic, but I still fell for it. Here's what happened: Upon arrival in Los Angeles, I went to the car rental company, where a Latina employee handled the procedures. She seemed very friendly, chatting away. Since I knew about the insurance upsell, I paid close attention, but she didn't mention anything. When I paid with my card, the amount seemed off, so I asked and was told it included taxes, so I didn’t think much of it. This staff member didn't hand me the paperwork but instead came around the counter to personally help me choose a car. It seemed like such great service. After choosing the car, the staff put the paperwork in the glove compartment of the passenger seat. That night, I drove to Las Vegas. The next morning, I found a flat tire and went to a local Thrifty to have it fixed or get a replacement. It was then that I checked the receipt and saw that they had charged me extra for so-called roadside assistance, costing several hundred dollars over the ten-plus days. This was definitely not tax, which should have been included in the total. No wonder she was so attentive; she didn't want me to see the paperwork. Later, they refused to refund me. The flat tire took two days to fix, and it still wasn't properly repaired—just inflated again. They didn’t have a replacement car for me, offering only a lower-grade vehicle instead. I wasted three days dealing with all this nonsense. Thrifty = Thief.

Overall, it was satisfactory. We arrived in Los Angeles at night and had to wait a long time for the rental company's shuttle. When it finally arrived, it took us to the DOLLAR location. Turns out they are the same company, but this was not mentioned during booking. If you arrive at night, you can take the DOLLAR shuttle directly since Thrifty is closed at night. At the DOLLAR counter, even though we bought full insurance, the staff tried to add other insurances, claiming they were important, and urged us to buy fuel. This was quite uncomfortable. Also, when picking up the car, the model we booked was not available, and the staff insisted we take a different model. After much back and forth, we managed to get a Corolla. The car had scratches, so we had to confirm with the staff and take photos to document it. Fortunately, the vehicle had no issues during use, and the return process was smooth. So far, no traffic violation fines have been received.