The service was decent. I usually drive a RAV4, and I feel its luggage space is suitable. At the rental store, they gave me a car similar to a Kia Sportage, which couldn’t fit all the luggage. They claimed it was a mini SUV. Eventually, I upgraded to a Toyota Sienna for an additional $150, which had a spacious luggage compartment. By folding down the third-row seats, it seemed to accommodate six 28-inch suitcases and four 20-inch suitcases. In the future, I'll make sure to check the differences between compact, mid-size, and full-size vehicles carefully. Otherwise, substituting within the same class could be awkward.
You do not expect a hire car to break down after 2 days with 18 miles on the clock. I felt the staff who gave me the replacement car just wanted me gone. The second car was ok
“Got an Expedition that over heated but was replaced after several hours of wait for the tow”
About AVIS:8.0/10
I got later than expected to the Avis office, after midnight some people in line but moving fairly. We got a Ford Expedition instead of a Suburban, unfortunately it had some problem that made the engine to over heat, that night I was unable to identify the problem because we drove 5 min to a nearby hotel, it was until next day while we were driving to our destination when we found out. I waited 4 hours in a parking lot for a tow to get the unit replaced. This issue made us to lose almost all day, I got the replacement unit aprox. at 4 pm
I was taken to Budget to get the replacement car, the manager JORGE made an excellent job to take care of it ASAP and were given another Expedition but in much better shape than the first one.
Return was fast. It was unfortunate to have a car with a mechanical issue, probably only short of coolant but who knows, not to risk it when you travel.
The process of the replacement could have been much faster, not very good communication with service providers.
About QEEQ:10.0/10
Reservation process was simple, fast & convenient.
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