The influx of people arriving in Los Angeles is huge, and it takes three hours in the morning around 7 a.m. As a result, there are many car rental customers, and the store has long queues. Although I informed the store staff that I purchased full insurance through Zuzuche, they still added extra insurance and a refueling service. Therefore, make sure to carefully review the terms before signing during the pre-authorization process!
I booked a Ford Edge, but they gave me a smaller Chevrolet Equinox instead. When I argued with the front desk, they said they didn’t have any Ford Edges available. If no Ford Edge was available, why not offer me an upgrade? Why downgrade me? For years, I've rented cars at Los Angeles Airport in the U.S., and at other rental companies, I could choose any car I liked from a parking area filled with medium and large SUVs. I could pick any one and drive off. At AVIS, however, they assign you a specific car, and in this case, they even downgraded me. This is truly unacceptable!
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