A very good car rental experience

Terrible car rental company. Because my flight was delayed and I couldn't make it on time to pick up the car, they simply didn't provide any vehicle and didn't care. They also refused to refund the deposit and had a horrible attitude.

Very convenient, but I rented a Golf and ended up getting a car of a similar type instead.

I was told at the pick up that a mid size SUV was not available and was offered a station wagon instead. Or I can top up to get a VW Tiguan. Staff then offered me a steep discount so that I can get the SUV due to me knee problem in getting in and out of sedans. As I have booked way in advance and for a decent period of 14 days, the mid size SUV should have been catered

I diligently checked the pricing 3 times and have to rebook my car to get the reduce pricing. In other words, the price watch mechanism did not worked I chatted with an Easyrentcars rep and was told that this mechanism needed time to adjust which I find puzzling cos there were times when the reduced pricing have been posted for a couple of days and yet I was not informed

The car has enough space for 9 persons but it was not thoroughly cleaned as there were an empty cup and some smelly fruits in it. While driving a message of a motor oil failure appeared every 10 min, which was very worrying. Fortunately, we could drive on without further problems.

Always use easyrentcars to book the cars, as the platform is absolutely top.