Driving along the Great Ocean Road is highly recommended. The scenery is amazing, not just the coast

The process was very fast, returning the car was convenient, and the credit card pre-authorization was released quickly.

Waited too long to pick up the car, over half an hour purely for the staff to verify the information without any communication. No staff accompanied during pickup, making it impossible to confirm any potential vehicle issues.

The queue time was a bit long, and there were insurance sales pitches, but the vehicle was in great condition. The gas station was very close to the rental office, and returning the car was very quick. You can leave right after dropping off the car.

The store is very close to the international arrivals, making it easy to find. The staff are very patient. It's also very convenient when returning the car.

Low efficiency. Due to incorrect data from the rental company's customer service, the seven-seater car we booked turned into a five-seater. We waited forever for the car wash. We found out they gave us the wrong car after half an hour, then the staff contacted the rental company customer service to exchange it, and we had to wait another half hour. So frustrating!!!