Calgary—Banff—Rocky Mountain National Park—Jasper—Vancouver

Waited over an hour to pick up the vehicle

The attitude was okay, but they didn't explain key points about picking up and dropping off the car. They didn't escort us to check the car and just left the key for us to find it ourselves.

We booked a car at a location that wasn't in a busy area, but when we arrived, the office was closed. We had to call a nearby location and then take a cab to pick up the car. Fortunately, it worked out, but it did waste some time.

When picking up the car, I was told they didn't have the reserved model or any similar ones. It's bizarre; how can you take reservations without having the cars? I don't know if it was a website glitch or a rental company issue. Without upgrading, I would have had to take a smaller car. For safety reasons, I upgraded to a Toyota Camry, which ended up costing more than booking an SUV online. The car had 60,000 kilometers on it, which isn't too much, but it was hard to drive, making sputtering noises, and the steering wheel vibrated constantly, making me worry it might break down. It was a very unpleasant car rental experience.

They still tried to sell insurance, and we eventually bought it because we were unfamiliar with the area. No Chinese service was available.