Hertz is great. I lost my passport, but Hertz was the only company that could rent a car to me, and they were very efficient. I ended up with a Toyota Chev, which is a great car.

The wait for arranging the car pick-up was too long. We had a reservation at 10 AM and arrived at 9:45 AM, but had to wait in line until around 11 AM to start the process.

Without any notification, the initial order for a Mercedes was changed to a small Ford. Customer service couldn't resolve it, and we ended up canceling the order out of frustration. They even said they don't accept complaints! An international rental company with such poor service is truly disappointing. In the end, we had to cancel the order, but a Hertz employee came out and offered us a Hyundai for three days at the original four-day price. Overall, this was the worst rental experience abroad.

The staff at the rental company were very enthusiastic and thoroughly explained the rental procedures. They carefully inspected the car and verified everything with us during pick-up.

I inspected the car thoroughly during pickup. When returning the car, the Hertz staff barely looked at it, showing a lot of trust. The pickup staff clearly stated that there was no need to wash the car before returning it. Additionally, considering our original drop-off point (Heathrow) was far from our accommodation (there were no ideal drop-off options for our MPV model online), they immediately helped me resolve it after discussing. They were very patient. Later, I found the new drop-off point was only 200-300 meters from the hotel, which was great. They also didn't try to sell me any insurance. The Ford Galaxy 7-seater was a new model, with limited space efficiency (couldn't get a Sharan). The trunk was especially cramped, and the trunk cover had no place to store except underfoot. On the positive side, the diesel engine had sufficient power, the automatic transmission was responsive, the steering was extremely precise with little play, and the suspension was supportive yet resilient. This was a blessing on the narrow, hilly, winding roads in the UK, making the driving experience very enjoyable.