Overall satisfied with the service.

The car was in good condition, and during pickup, there were 7-8 cars to choose from. The downside is that the ETC is fixed at 9 USD per day.

The service process was very organized. There was hardly any queue. The rental company recommended the EZPass in-state toll package, but it turned out to be unnecessary. We didn't travel that much, and part of it was out-of-state tolls not covered by the package. If you don't choose this package, you might actually spend less.

Pickup was extremely slow. All rental companies in Boston share the same hall. While other companies processed 2 to 3 customers, Dollar barely managed one. If I hadn’t paid in full, I would have definitely switched companies on the spot. The most disappointing part was the GPS, which was a barely usable LG Android model. To make things worse, they didn't provide a GPS mount, so we had to hold it by hand in the passenger seat. After using it for half a day, I went to buy a Garmin GPS myself.

The Dollar desk was a little tricky - the old insurance sale scam - other than that it was seamless and the car was great.

I was unsure if the booking would come off but it did. The price was fantastically low and matched my expectations.