Hertz has great customer service; picking up and exchanging the car was very easy, especially since we arrived in Boston at night, so there was no line.

The staff were very professional and didn't push insurance too much. The pickup and drop-off were very smooth.

Overall satisfied, but the price increased to 1300 dollars because it was booked last minute.

Like: Pick up was so easy! We were able get the same car we own so didn’t have to get used to it. Drop off was a breeze too.
Dislike: Nothing!

Like: Picking up the car is very easy as a shuttle takes you right to the car rental area and once there, you are are your way within minutes. When dropping off the vehicle, Hertz staff were very friendly, addressed me by-name and helped me get to the return shuttle.
Dislike: What wasn't so pleasant was when I went to get the car I reserved, it wasn't available. I did get a comparable-sized vehicle, but I'd chosen one specifically for cargo space and vehicle familiarity and I wanted to feel comfortable in a car I'd driven before. Getting the car to Logan's drop-off point was straight-forward, after all the nail-biting I did to find my way through Boston!