Very satisfied

Sometimes the phone isn't answered. The only solution for vehicle issues is to change cars.

Had to wait two and a half hours to pick up the car at Charles de Gaulle Airport T1. Arrived at 8:30 AM for a 9:00 AM pickup, but was told to queue again, which delayed us until 10:30 AM without any cars available. Finished paperwork but had to wait even longer for the keys. It was incredibly frustrating.

Arrived at the counter around 6 AM to handle the paperwork and pick up the car. It was in Terminal 2, very easy to find. The staff at the counter were very friendly and quickly completed the procedures. Got the car right outside.

I called the agency’s number on the contract to change slightly my pick up and drop off times but the automated system had glitches and I couldn’t make the changes. I wasn’t able to talk to a person and it kept sending me back to the beginning of the choices and changing into French although I chose the English version. I kept wondering had I had a bigger problem if the costumer service would have solved it or not.