We booked a compact SUV, but the rental company initially provided a Kona, which is classified as a small SUV on the rental site. The company explained that their classification differs from the rental site, and for them, a ASX and a Kona are the same category. Fortunately, we found an ASX on site and eventually got it. Otherwise, it would have been a hassle with the price difference dispute, and more importantly, a small SUV wouldn't have fit our luggage.

You can pick up and drop off the car at any local branch, which is very convenient.

AVIS upgraded our rental to a Hyundai Tucson, which was much appreciate as there were more boot space.

It was easy to use. Price drop was helpful as I manged to save another 5% off my booking.

There was huge queue when we arrived. However i could pick up the car by the time of my luggage came out. When we drop off the keys, also there was huge queue. Drop off box was on the counter so no problem.

Price drop protection is great idea

Like: A week long rental for a suv at under $250. Wow!