Arrived at the counter at 7:30 AM but was not allowed to pick up the car early; they strictly adhere to the pickup time. Although the office usually closes at 9 PM, we returned the car at 8:30 PM the night before. The inspection staff were not available, so we were told to leave the keys in the box. However, there have been no issues so far.

The overall process was quite smooth. We didn't get the Hyundai we booked, but a Volkswagen instead, which was still okay. The processing was fast. Customer service asked if we wanted to buy insurance, I said we already did, so they didn't push any further. Communication was fairly smooth. At the store, an €800 pre-authorization was charged to our card. Any fines or additional fees during the rental period would be deducted from this amount. However, I'm not sure how long it will take to process. I forgot to ask when returning the car. It would be great if QEEQ could help track the progress. Another incident was after refueling, the steering wheel locked and we couldn't move it, nor could we shift gears. We were scared, thinking the car was broken. The gas station staff couldn't help and told us to contact towing services ourselves. QEEQ customer service also advised us to contact the rental office. Other drivers at the gas station could only tell us what the dashboard indicators meant but didn't know how to fix it. While preparing to call for towing service, I searched for solutions on Xiaohongshu and managed to solve the problem myself. Almost lost a few hundred euros.

Overall service was okay. Couldn't find charging spots, so didn't charge the car. Experience was still fine.

Service was pretty good. However, they required me to pay a deposit of 800 euros this time. Last time, I was able to prepay a deposit of 300 euros. Not sure why it wasn't the same this time.

Like: Very happy relaxing experience.
Dislike: Happy customer grate service.