They are irresponsible. I have been paying fines from violations in Europe last year, and they offer no help in handling them! I'm still using your services, and you think this is acceptable?
We reserved a mid-to-large size SUV, either a Jeep Grand Cherokee or similar, but only a Jeep Compass and Ford Edge were available. They downgraded us without a price reduction and promoted many extras like upgrades, GPS, and insurance.
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