The AVIS staff did not inform us what the TAB (car accessory) was before listing it on the contract; later we found out it was a GPS. They failed to inform us in advance. However, the staff was very detailed when recommending vehicle upgrades and additional insurance options.

A very professional car rental company with excellent service.

The line was very long, took almost three hours. When it was our turn, there were no cars available, waited for another hour. No place for family to wait, sat outside, child had a fever, told them but it was no use. Waiting outside worsened the illness, later spent over a thousand dollars for medical treatment. The front desk clerk was watching movies the whole time, worst customer service I've experienced in the US. After finally getting a car, a fault light came on after 20 minutes, had to go back to exchange it, reached the hotel at dawn. Is this really the second largest car rental company in the US? More like the second to last.

The rental company included insurance when picking up the car and required us to buy it. Thankfully, after calling QEEQ, we managed to get a refund since we had already purchased insurance through QEEQ earlier.

After placing an order on QEEQ, walk to the left after exiting the airport to find the Avis shuttle bus. The driver drives smoothly and is very polite, even helping with the luggage upon arrival.