Los Angeles

AVIS is a well-known car rental company, and I've used them before, thinking they should be fine. However, in late March, I rented a car at Los Angeles Airport and encountered an unprecedented situation. Arriving at the AVIS airport rental point around 3 PM, I saw a long queue at the counter, nearly extending out the door. After about an hour of waiting, I finally completed the paperwork. I thought I could just take the contract outside and pick up a car, but was told by the staff there that I needed to wait another 1-2 hours for the car. I was shocked and only then noticed many others waiting for cars. Eventually, I got the car after 6 PM. Not only was the pickup slow, but returning the car also had issues. About a week after returning the car, I found a $102 charge from AVIS on my credit card. Customer service said it was for refueling since the car was returned without a full tank. However, I clearly returned it with a full tank, which was checked by the staff at the return point. After providing evidence and having customer service contact AVIS, I finally got the $102 refunded to my credit card last week. Kudos to the rental service's customer support for their responsibility and efficiency.

The waiting time was quite long!

Waited for over an hour to get the car

The line was very long, took almost three hours. When it was our turn, there were no cars available, waited for another hour. No place for family to wait, sat outside, child had a fever, told them but it was no use. Waiting outside worsened the illness, later spent over a thousand dollars for medical treatment. The front desk clerk was watching movies the whole time, worst customer service I've experienced in the US. After finally getting a car, a fault light came on after 20 minutes, had to go back to exchange it, reached the hotel at dawn. Is this really the second largest car rental company in the US? More like the second to last.

Pretty good