Picking up and returning the car was very fast.

Choosing the model and price on the app is crucial. I didn't realize they were not the same rental company. When returning the car and renting another one, I was informed it was a different company. I had to walk a long distance from one rental company to another. When returning and renting a car at the same time, the app should have a notification feature!

Great service, smooth pick-up process

There was an issue when returning the car, and it was not resolved.

Despite us being delayed in immigration due to queues and not getting to the counter until two hours after pickup tome the vehicle was not initially ready. The staff at the counter offered me a mini van instead which I declined. I had to sit and wait approximately 30 minutes before a vehicle was found. Then the counter staff tried to sell me additional insurance I didn’t need as it was all covered through the AXA policy anyway.

Easy booking process, booked at the right tone as the Thrifty staff could not bribe I was only paying what I was paying for that class of car. I had a question to ask of EasyRentCars a couple of weeks before the start date, the question was answered and my mind was put at ease.