Good

The order included a one-way fee, but the local rental company said it was a mistake and demanded additional payment. It was difficult to communicate because of the language barrier, and it took a long time to get the car.

We arrived at Incheon around 9 PM... being able to pick up the car at the airport instead of taking a shuttle bus to an off-site location was really reassuring. Although there was no GPS in any language, relying on the Korean Naver Map on the phone, we still managed to drive back to Times Square and only got lost a few times over the next five days... The fuel tank wasn't full when we picked up the car, which worried us a bit about refueling at return... but everything went smoothly in the end, very grateful.

Outstanding

Good

We got a brand new car, only 5000 kms on the clock. Quick response from office workers, easy to find the locations because you get directions with pictures and text. The only thing is that their English is not what you would expect from a car rental company at an international airport mostly dealing with foreign clients. Especially on the phone. But we managed alright without difficulties.