Very good, had to wait to pick up the car but they gave us coffee vouchers to relax at the nearby cafe. The car was ready right after we finished our coffee.

It was not the car model I booked, and no appropriate refund was given.

The staff at the airport counter were very nice. Since we had previously contacted QEEQ, we requested a Ford Focus. When we arrived at the counter, they immediately provided us with a new Ford Focus with just over 20,000 kilometers. The vehicle's performance was excellent, including strong air conditioning and great hill-climbing ability. Overall, it was a very good car rental experience.

Hertz's service attitude is great, and the process is very quick. You just need to return the keys when dropping off. Although the dashboard warning light came on while driving in Queenstown, Hertz staff replaced the car with a newer and better one immediately, which is commendable.

Just one word AWsm