The black employee made a mistake and created two orders for me. It took a long time to resolve. What a hassle.

The airport shuttle takes only 5 minutes to the rental company. The process on site is quick, just pick a car and go. Returning the car is even more convenient. Just drive in (with a full tank), and the inspection takes just a few minutes. Very convenient.

It was very convenient to get the shuttle bus at Los Angeles airport. The driver was very polite and helped with the luggage. The rental company operated in an orderly manner. No aggressive insurance upselling encountered.

It's okay

On the first day, the counter staff strongly recommended upgrading to a higher-end model at $30/day. After I declined, they immediately dropped the price to $20/day, totaling $260 for 13 days, plus over $300 with tax and insurance. Upon picking up the car, I noticed scratches and took photos and videos, but the staff didn't note it down. The next day, when I went back to the airport to pick up my husband, the maintenance light came on. I quickly drove back to the rental company and requested a replacement. Fortunately, the manager attended to us and replaced the car with a new one with just over 1,000 kilometers. It somewhat compensated for the initial dissatisfaction! We had a different drop-off location; after inspection, the staff handed us a document. My husband carefully reviewed it and noticed they wrongly charged us for 3 gallons of fuel at $6/gallon, despite returning the car with a full tank. After further checking, they reduced the charge by $50. Make sure to inspect everything thoroughly during the rental process and contest any discrepancies!