Car Rental Experience at Calgary Airport and Trip to the Rockies for 4 Days

Letitia Taylor

Canada

Reviewed: Tue, Feb 7, 2017

About Hertz: 6.0 /10

I placed the order on the QEEQ website for a Jeep Compass or similar model, but the actual vehicle provided was a Jeep Renegade. The rental company claimed it was similar, but a quick check on Jeep’s official website shows that the Renegade is priced lower and has less space, power, and features compared to the Compass. In my opinion, these two cannot be considered similar models. If the rental company does not actually have a Compass available, they should use images and information for the Renegade to avoid misunderstandings. Everyone has different perspectives on vehicle class, and misleading information can lead to unnecessary confusion. This rental experience was unsatisfactory in terms of the provided vehicle. However, the safety performance of the Renegade was adequate, reliable on icy roads.

1 days rental

Relevant Reviews on Hertz CALGARY INT'L AP

Mark Kathleen

Canada

1 days rental

Reviewed: Tue, May 28, 2024

About Hertz: 6.0 /10

We arrived locally at around 19:15, and there was no line. The process was quick, but the staff's attitude was not very good. They spoke English in a way that was hard to understand, requiring them to repeat. The response was 'I told you before.' The car return details were also not explained clearly.

About QEEQ: 10.0 /10

Patricia Whitehead

Canada

7 day rental

Premium SUV | Chevrolet Suburban or similar

Reviewed: Thu, Jul 26, 2018

About Hertz: 6.0 /10

Waited in line for a long time to pick up the car. The RAV4 I rented was replaced with a Qashqai.

About QEEQ: 10.0 /10

Zona Sheridan

Canada

1 days rental

Reviewed: Sun, Apr 22, 2018

About Hertz: 8.0 /10

The service was quite good, had a pleasant chat.

Kirk North

Canada

1 days rental

Reviewed: Wed, Jul 19, 2017

“Picked up the car at Calgary Airport, went to the Outlet, and returned the car in downtown Calgary.”

About Hertz: 2.0 /10

Hertz's service is really frustrating. Both the pick-up and drop-off processes were extremely slow, extremely slow, extremely slow!

Theresa Needham

Canada

1 days rental

Reviewed: Fri, Feb 3, 2017

“Hope to fully enjoy the fun of self-driving, let QEEQ solve all the troubles during self-driving.”

About Hertz: 4.0 /10

Damages were not pointed out or checked together proactively. The extra driver fee included not just a per-person charge but also an additional airport fee, which I cannot understand. Moreover, no explanation was provided at the counter while handling the paperwork. Additionally, the Mazda CX-9 is considered a mid-size to large SUV, but the GMC we received doesn't seem to be of the same type or size.

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Car Rental Experience at Calgary Airport and Trip to the Rockies for 4 Days

Relevant Reviews on Hertz CALGARY INT'L AP

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