First of all, the location is very easy to find, right across the street. When we arrived, we were informed that the Camry we booked was unavailable and were given a CHR instead. At the Hertz store, the types of cars are clearly labeled, with the Camry being a full-size vehicle and the CHR being a small-size SUV, yet they used the word 'upgrade' for this change. Upgrade?? The rear space was ridiculously small, the view was extremely limited due to the window design, and the trunk was so small it could only fit two carry-on bags and two backpacks. The Camry has a 2.5L engine, but we got a small 1.2T car, and they call that an upgrade? I had prepaid the full amount; why was there no car for me when I arrived? Shouldn't there have been a reserved car for me? The car was in good condition, with adaptive cruise control and auto hold, so it was likely a 2018-2019 model. However, the noise from the wind and tires was very loud, making the ride much less comfortable (I can compare as I drove a Camry in Sydney). Returning the car was easy, just follow the navigation, which was nice. Overall, I was quite dissatisfied as I chose Hertz for its good reputation in the car rental industry. Quite disappointed.

We encountered a kangaroo on the Great Ocean Road and had a minor collision. Luckily, all damages were covered by the insurance provided by the company. Very impressive!

Very close to the airport, just across the road, very convenient.

A variety of car models available, and the car condition was good. The pickup process was quick, and the return process was even faster. It only took about two minutes to park and complete the return, which was excellent! However, I'm not sure when the $100 deposit will be refunded.

Very good