The airport branch is easy to find by following the signs. The Rental Car signs for picking up and returning cars in the airport parking lot are also very visible. However, when picking up the car, I mentioned that I had already purchased insurance Option Two during the rental, and that I only needed to add a second driver now. I even used my phone to translate that I had already bought insurance Option Two and didn't need any additional coverage, just the second driver. Still, the staff charged me 115.40 NZD.

It's okay, but having to wait until the scheduled pickup time was a bit hard to understand.

Terrible service! The African American woman at the counter was extremely rude and indifferent towards customers. She made us find and inspect the car ourselves in the parking garage and tried to sell us insurance, taking advantage of our limited English skills. Can you imagine a daily insurance fee of 35 NZD with a 225 NZD excess?

Our flight was canceled at the last minute, delayed car pickup by nine hours. The rental cost almost doubled without any prior notice. They said it was a deposit when we returned the car, but we haven't received any refund so far. Fake company. Prepayment is a disaster...

He was ok.

Positive