The service at the pickup location was average. At first, they gave me an electric car with the battery at 70%, claiming it was fully charged. When I raised the issue, their attitude was not great. Later, they switched the car to a fuel-powered one, but the fuel gauge was just at the line, not actually full, because when I topped it off, the gauge showed well beyond the line. However, the service at the drop-off location was quite good and very smooth.
The service attitude was good, the procedures were simple, and the vehicle was in normal condition. There were many renters, and the queue time was long. We arrived about an hour later than our scheduled pickup time, and the reserved car was no longer available. They didn't tell us at first and asked us to wait for 20 minutes. After waiting for half an hour and inquiring multiple times, they finally informed us of the situation. This delayed our trip. If we had known earlier, we could have changed the car model sooner. We were dissatisfied with the return billing method. We only used the car for one day and didn’t drive much. To save trouble, we didn't fill up the tank and planned to be billed by mileage for the fuel. However, Hertz estimated based on the tank usage. The tank wasn’t full when we picked up the car, and we ended up paying more. We believe that billing by mileage would be fairer.
Like: We rented a car for a trip to Canada. Car was clean and the price was good. They were out of the car we reserved, so they upgraded us at no charge. Nice surprise!
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Hertz BUFFALO NIAGARA INTL AP
Thera Jeames
-
-
-
-
View more >Phoenix Brown
-
-
-
-
View more >Deborah Joshua
-
-
-
-
View more >Adonis Stella
-
-
-
-
View more >R.Jones
-
-
-
-
View more >