In-depth Experience of Germany

Good service, but the selection of cars is too limited.

The car we picked up had a dented door and issues with the headlights and taillights that wouldn't turn off on the first day, but somehow fixed themselves by the second day. We picked up the car at Frankfurt Airport, and even though the paperwork noted existing scratches, the staff at the Munich Airport return location was shocked and called the Frankfurt office to verify the severity of the damage before believing it wasn't caused by us. Another group of Chinese tourists who rented an SUV found a tire pressure warning just after leaving and had to come back; they eventually had to go to a repair shop as there were no spare cars. If such a delay happened to us, I’d be extremely upset. Due to these issues, I probably won't rent from this company again.

There is no counter at the airport. Luckily, I was able to run into the delayed car delivery agent when I returned. The car was upgraded to an SUV and had built-in GPS, but there were some minor issues such as the tire sensor, which kept giving warnings. The speed was also limited to 190 km/h, which is a bit disappointing in Germany. Other than that, everything else was fine.

We initially booked a Mercedes C-Class, but they upgraded us to an E-Class. Not bad! The car is very new, with just over 10,000 kilometers.

I saw a promotion for a 9-seater Mercedes and made a prepaid reservation, specifying that I would be traveling to the Czech Republic and Hungary. I called the rental company before departure to confirm, and they assured me it was okay and that it would definitely be a Mercedes, though the security deposit might be higher. However, at the store, the staff said the car couldn't go to the Czech Republic and Hungary and claimed they were not informed by the rental company about my travel plans. After much hassle, they gave me an Opel. To avoid delaying my trip, I took the car and left. An Opel and a Mercedes are the same class?! Not sure if the issue was with CARO or the rental company!