The store is small, with only three staff members. The place where the cars are located is far from where you handle the paperwork. The signage is not obvious, it's in the hotel's parking lot. We had to look around for a long time. Very annoying!

bad people

Rude staff

Easy service

Hard to find- we went to wrong car hire place (due to looking for easy rent) Felt very pressured to buy expensive insurance and ultimately felt ripped off. Won’t use again

Like: We didn't have to wait in line, either for pickup or drop off. The price of the rental was very reasonable. We were given a free upgrade to a larger yet still fuel efficient vehicle, and the car had GPS, which would have cost us substantially more than the total price of the rental if we had to pay for it.
Dislike: Although you can pick up or drop off your car between 06:00 and 22:00 at their Heathrow Airport location, you can only call them (or any other Green Motion office) between 09:00 and 17:00. Also, we had to pay 9 pounds each for my wife and me to ride the Hoppa Bus from Heathrow to Green Motion and back again. While the car rental broker company, EasyRent, said that we would not be reimbursed for this fee, the supplier, Green Motion, said that we would, and we have not yet resolved this issue.