This was our first time renting a car and we were trapped. We didn't know we needed to buy full coverage insurance. We thought the included insurance was enough. In the end, we were charged 2000 for a scratch. They wouldn't even let us fix it ourselves, they just wanted the money.

Terrible car rental company, I've never seen a Europecar branch this run-down... The staff were irresponsible during pickup and tried to overcharge us during drop-off, making us wait for over half an hour... Absolutely horrible!!!

The car pickup was not at the international airport. The rental company sent someone to pick us up, and we retrieved the car in the city center, which was inconsistent with the location described in the order. This wasted a lot of time.

After 3 weeks I’m still waiting for the return of my deposit. Also no clear Insteon how to drop off car. EuropCar employee told me to ask where dropp off point was. In the end the person I asked gave me incorrect information.

All good

The staff of Europcar was very kind. I caused a traffic accident. Great accident. The car broke completely. I also got hurt. The staff kindly attended to everything, such as accompanying my hospital, responding to the hotel I was staying with, and helping to book tickets for airplanes at a later date. It is a wonderful staff. I am grateful.