Germany, Austria

Europcar is okay, but the cars I get from them are often below my expectations. This time I received a Volkswagen T-Cross, which wasn't even listed, so I had to reluctantly choose a Volkswagen Golf. Could you tell me if the car class was downgraded? If so, can I request a refund?

The attitude was cold and impatient.

The store at the east entrance of Munich train station had my car ready when I arrived. They didn't mention any additional insurance, and I just filled out the information and picked up the car. The rental cost over 290 euros, and a deposit of 300 euros was taken.

The rental company's response was fairly quick. Although they didn't provide the specified Passat, the Skoda also had very good luggage space.

The company's office is along the main road, but there is another car rental company on the same road, so we initially went to the wrong place. The queue moved quickly, and the rental process was efficient with no extra insurance upsell. We picked up the keys and self-collected the car, which was an Audi A5. As a two-door car, the back seats were not easy to access, but it had built-in navigation which was very helpful. Overall, it was a great experience.