Europcar is okay, but the cars I get from them are often below my expectations. This time I received a Volkswagen T-Cross, which wasn't even listed, so I had to reluctantly choose a Volkswagen Golf. Could you tell me if the car class was downgraded? If so, can I request a refund?

This rental company specifically scams Chinese customers. They pre-mark the wheel hub and then claim you damaged it when you return the car. How could it possibly get damaged there? German brains must be full of crap. They don't allow you to inspect the car when picking it up, and when returning it, they say everything is fine. Four months later, they deduct your money, truly shameless.

The attitude was cold and impatient.

Germans are very punctual. I booked a car for 2 PM, but when I arrived at 1 PM, there was no car available. I had booked a Volkswagen but got an Opel of the same class instead.

The staff's service attitude was not enthusiastic, fairly indifferent.