Picked up the car at Melbourne airport. Waited in line for about half an hour. The process was quite simple, but there was no guidance when picking up the car, which was a bit confusing. Had to go back and forth between the parking lot and the store entrance twice.
Our English is limited, but the car rental staff were friendly and explained everything patiently. There were five staff members handling orders, so the process was quick and the wait time was short.
The pick-up and drop-off procedures were simple and efficient. It would be better if they could explain a bit more during pick-up.
About QEEQ:10.0/10
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