Barcelona, Andorra, Catania, Seville, Lisbon, Madrid

The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.

Average service attitude

I clearly stated on my phone that I did not want any additional services, but I was unknowingly charged for insurance. This is outrageous and unacceptable! My friend rented a car from another company, Europcar, and also faced pressure to buy insurance. She asked me to translate her refusal, and although the representative was not pleased, they did not charge her for insurance. Hertz’s behavior is infuriating and disgusting! The female staff member clearly nodded and understood my request for no insurance, but the final bill still included over 300 euros for insurance.

The car had 24 pieces of damage. The car was not available on pick up. The car when arrived was difficult to find. The staff were not helpful

Great customer service didn't have to wait. Would defiantly book with you again