Unforgettable Family Trip to the American West

Satisfied, but the actual car was a lower class than the one booked.

The airport shuttle takes only 5 minutes to the rental company. The process on site is quick, just pick a car and go. Returning the car is even more convenient. Just drive in (with a full tank), and the inspection takes just a few minutes. Very convenient.

Thumbs up.

I have been using this rental company for four years. Because I am familiar with them, I continue to choose their services.

When we arrived, it wasn't crowded. There were two counters open, and we went directly to handle our reservations. They told us that the reserved Dodge MPV was not available, only a similar Kia, but it was smaller. We could pay extra for a larger MPV or a similar Toyota, but we declined and chose the Kia. When we asked the staff where to pick up the car, they said we could take any car we wanted. We were shocked when we saw all the parked cars, including the reserved Dodges, one Kia, and one Toyota. After comparing all three, we realized the Kia was actually the best option. It's funny; Americans can be tricky too! Also, the car return process was quick; the staff just took a quick look inside and it was done.