They take advantage of customers' unfamiliarity with English contracts and forcefully charge insurance fees, which can be about 70% of the rental cost.

Excellent service

There was minimal communication. We had to run between the 2nd and 3rd floors twice to get the car. They also didn't clearly explain whether we needed to take a shuttle bus when returning the car.

I booked a child safety seat, but the store's system couldn't find my reservation.

When I went to pick up the car, they didn't give me a convertible due to the rain and charged an extra $40 per day. Later, I checked the order and realized they were supposed to be the same model. The rental company and the store were scamming together. Not reliable, will use Hertz next time.