Convenient and Reliable

The vehicle had a slight odor. The staff at the counter tried to sell me insurance when picking up the car, and seemed a bit unhappy when I didn't buy it.

QEEQ made a mistake with the car model, but they offered me a special deal for the expected model. Hertz provided sufficient evidence proving the responsibility was on QEEQ's side.

It took me a while to find it, but it was actually right at the hotel front desk. I rented a Chrysler 200 but was given a Kia KX5 instead. Since it was an SUV, I accepted it. I bought extra third-party liability coverage on QEEQ, but the rental staff insisted there was no such coverage. I ended up paying an extra $20, only to find out later that the coverage was for interior passengers and property damage. I don't think it was a language issue.

Make it clear that passenger count includes driver on the larger vans.