The service was quite good.

Simple rental procedures and good service attitude!

The process is simple and quick. While there are sales pitches for roadside assistance, if you express your preference, they don't persist. Very satisfied.

Why was I double-charged after paying in full when making the reservation? When I went to the car rental office in the US to pick up the car, I had to pay the full amount again. The car rental website charges the full amount automatically from the bank at the time of booking, not upon pick-up. The time in between should be enough for the rental website and its US partner company to communicate and process the payment as per their agreement. However, when I arrived at the office to pick up the car, I was charged again.

KIOSKシステムが非常に良かったです。対人ではないため、英語があまりわからなくてもオプションは全て拒否できました。

予約時間の変更にチャットが使えてとてもよかったです。