Satisfied

The staff kept trying to upsell things like car upgrades, insurance upgrades, and returning with a full tank from their gas station. I declined everything, and the staff seemed a bit unhappy in the end.

Very good

Very good, very patient

The Alamo sales representative insisted that we buy additional personal liability insurance, saying that our package did not include it. We went back and forth for over an hour. Later, we carefully looked at the car rental receipt and saw that it did include the additional insurance (though only the state's minimum coverage). We discussed this with the manager on duty and had them sign. Surprisingly, they then said, 'You can choose to buy this insurance if you want.' In conclusion: we were initially misled into buying it, but then we got a refund. It was a very unpleasant experience.