The rental company's staff had low English proficiency. It is unclear whether they deliberately deceived or if it was an honest mistake. We clearly stated that we only wanted to add GPS and no other extra insurance, but ended up being overcharged by nearly 200 euros. On the day of the rental, we repeatedly confirmed with the staff that the total cost was around 260 euros, but my credit card was charged over 470 euros. I believe the business practices of this rental company are very problematic. I advise others planning to visit Germany not to rent a car from this company.

When we picked up the car, we clearly told the staff that we had already purchased the additional full insurance and did not need to buy it again. The staff wrote the rental agreement very poorly and we couldn't make out the details. When returning the car, we were informed that we had been charged for the full insurance. They told us to call their service phone number to resolve the issue, as such matters are not handled on site. Since we were in a hurry to catch a flight, we had no choice but to accept. Very unsatisfied, will not rent from this company again. Will prefer to rent from bigger companies like Hertz, even if it costs more.

An excellent self-driving trip

When picking up the car, many things were not communicated clearly, and there were issues contacting the rental company. We picked up the car at Frankfurt Airport and were told we had to pay even though we had already paid in full in our home country. The representative said they couldn't find the payment on the system. After calling the rental company and sending some pictures, the issue was resolved. They mentioned a fee of five euros per day for additional drivers and a cross-border fee, which was acceptable. However, when returning the car, they said the payment was incomplete. Besides the additional driver and cross-border fees, there was a 21% tax, totaling 389 euros. After contacting the rental company again, we finally paid 329 euros. This process was quite unreliable, even if the rental price was relatively cheap. Can't the rental company standardize their operational procedures?

Yes, I really did like the car. Good gas mileage and I own the same car at home so new it well.