The rental company's staff had low English proficiency. It is unclear whether they deliberately deceived or if it was an honest mistake. We clearly stated that we only wanted to add GPS and no other extra insurance, but ended up being overcharged by nearly 200 euros. On the day of the rental, we repeatedly confirmed with the staff that the total cost was around 260 euros, but my credit card was charged over 470 euros. I believe the business practices of this rental company are very problematic. I advise others planning to visit Germany not to rent a car from this company.
I paid the full rental amount in advance, but the store charged me again without any notice. They provided no receipt and didn't inform me. This is very unprofessional. They promised to refund the extra charges to my credit card within 6-7 days, but they never did. Picking up the car was also troublesome. They said the pre-booked car was unavailable, and the provided car was too small for my luggage. It took about 15 minutes of communication to resolve this. However, I was satisfied with the car I eventually received.
I was upsold full insurance multiple times during pickup, even after informing them I already bought it domestically. It was irritating and I couldn't drive at ease throughout the trip. Otherwise, everything was great, convenient, and fast. I originally booked a manual wagon and paid an extra 10 euros to upgrade to an automatic Jaguar. It was a new car, and cars abroad get updated quite quickly.
We arrived at the store early, so there was no queue. We processed the rental procedures directly. Although they mentioned additional insurance, when we said we didn't need it, they didn't push it on us.
About QEEQ:10.0/10
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