Istanbul to Goreme

The staff at the counter were very inefficient. There was only one person in line ahead of us, but it took them over 30 minutes. When it was our turn, it took nearly an hour to process our information. Doesn't the system synchronize information? They also tried to upsell us on full insurance. The car we received was older and not very clean.

Good

The staff at the airport parking lot were quite friendly, the queue was orderly, and the car handover process was clearly explained. However, the return process was disappointing—the staff were arrogant and unclear, felt like pulling teeth. Definitely not service-oriented!

The counter is right outside the airport, mostly Chinese people when picking up the car. After completing the paperwork, pick up the car at the parking lot across the street from the airport. The service attitude is quite good.

There were quite a few people in line when I picked up the car at 9 AM, waited about 20 minutes.