Hawaii - Scenic Overlook - Diamond Head - Outlets

The fees were explained very clearly.

Quite good

Waiting in line for 40 minutes is understandable, but after finishing the paperwork, waiting an additional 2 hours to get the car is too long... Everyone was complaining and asking the counter staff where the cars were. This needs improvement.

They take advantage of customers' unfamiliarity with English contracts and forcefully charge insurance fees, which can be about 70% of the rental cost.

The pickup location is very close, right across the street from the arrival hall, making it very convenient. The paperwork process is quick, but you need to find the car yourself in a large parking area. The car had over 20,000 miles on it, the condition was okay, but the model was relatively basic.