9-Day Self-Drive Tour in New Zealand South Island

The rental company is a 5-minute drive from the airport, and there was a shuttle service to pick us up. There were not many people when we arrived, so the process was quite efficient. The staff briefly explained safety precautions and the car's features.

The car was in excellent condition, and both pick-up and drop-off were easy. Highly recommend the super insurance.

We noted that we needed a baby seat when placing the order, but when we went to pick up the car, they only informed us that no baby seats were available. They asked us to buy one ourselves and promised a refund when we returned the car! They didn't offer any help at all. This is simply outrageous!

The service was excellent. They provided a detailed introduction to the car's condition and recommended reasonable additional insurance. The process of borrowing and returning the car was also very quick. We were able to pick up the car immediately upon arrival without any delay. Overall, it was a very good car rental experience.

They did not have the car I requested, and tried to "upgrade"me to a larger car. Unfortunately, bigger does not always mean better when hiring cars to drive around an unfamiliar city. They then tried to give me a car that cost more per day. Eventually, they managed to "find" a car that was more suitable -- why it was not offered in the first place is a bit of a mystery.