The car was very new and the staff were friendly. There were some mistakes during the paperwork process, like the provided parking spot number not matching the license plate, which caused a vehicle change. Overall, it was fine.
Like: Everything worked. Dislike: No manual with car. Not obvious that Firefly was part of Hertz. Left so,etching in the car and although contacting Hertz three times no one seemed interested and have heard nothing back. No one returned my call.
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Customer Service
Relevant Reviews on Firefly in United Kingdom
Dawn Meredith
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View more >D.redwood
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View more >Dislike: No manual with car. Not obvious that Firefly was part of Hertz. Left so,etching in the car and although contacting Hertz three times no one seemed interested and have heard nothing back. No one returned my call.
K.Bowman
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