Great Ocean Road

I discovered that the vehicle was downgraded when I arrived at the rental company, and the compensation issue has not been resolved yet.

The staff at the Melbourne branch had a great service attitude. Knowing we were heading to the city center, they drew us a route and recommended parking spots, and also provided a map for pickup and drop-off routes. However, when we went to the branch near Hyde Park in Sydney to file an accident report, the staff there were not very friendly and kept insisting that if we had bought their insurance, we wouldn't have had so many issues.

There are two stores. When looking for them, be careful not to return the car to the wrong place. There are also many parking lots. Customer service can't guide correctly, and if something goes wrong, the responsibility is on us who rent the car. So everyone needs to be cautious and it's best to confirm with the car rental staff. They are very irresponsible, and there are no notices. The return staff don't stay on their job.

Great service, upgrade on car, easy process. Only issue is that I had to leave a $400 bond which hasn't been refunded - even though I handed back the vehicle 4 days ago.

Worked as well as it should, very pleased

Condition of the car was good. The car was very new. Interior cleanliness was lacking as the seats and carpets were sandy. Exterior cleanliness ok. Engine is in good shape.

Excellent customer service and follow up. Prompt emails and calls every step of the way, and they went the extra mile to secure my booking despite several obstacles. Will recommend them to my peers/