The promised GLE was replaced with a GLC, and they claimed both cars are in the same class. But in reality, the price difference is huge. Strongly recommend not to trust this car rental company. (There was no option for a GLC among the available models, so I chose a Mercedes-Benz C-Class wagon)
Arrived at the store around 3 PM but didn't get the car until after 5 PM. The tiny store was in complete chaos. Despite having prepaid for the rental well in advance, there was no car available. After several phone calls, they finally found a car that had just been returned, but it needed to be cleaned first... I wasn't the only one; a group of people were all waiting for the staff to find cars on the spot, standing in the parking lot waiting for the staff to clean each car and drive them over from another location. An old man with an Australian accent kept saying: 'I've been to countless places and never seen such terrible service....'
The rental company had poor service. I left sunglasses worth nearly ten thousand yuan in the car when returning it. Half an hour later, when I went back to retrieve them, the company claimed there were no items left in the car! There also seemed to be clear discrimination against Chinese people.
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