Great Ocean Road, Twelve Apostles, Melbourne

The return parking lot was very small, which really tested my driving skills. However, the staff were very friendly and patient.

The car rental company is great, a big company. The car was very new.

The malfunction of the rental car was not resolved promptly

We wanted to change the return location last minute and tried to contact the rental company. Unfortunately, no one answered the phone or was at the store. Even the customer service hotline was unresponsive, which was really frustrating.

The car was good. Although it was the specified model, we got upgraded to a Mitsubishi SUV at the store. The service staff were very friendly. We rented a child seat, which was quite spacious, so it was still cramped for a family of five. The on-site charges were about $40 more than the price listed on the rental website. There were many items listed, likely fees and not taxes! But I still don't understand why. When asked, customer service said it's the $75 child seat tax. Do you assume customers don't understand English?!