Complete con artists!

Very low efficiency and not enough staff.

Great car with a high spec for no extra cost. Staff were helpful and friendly.

Easy to book and got a price drop alert a few weeks before which saved me some money and was a simple process to rebook.

They didn’t appear to have our booking, the lady on the desk was very unhelpful, made it a complicated process & tried to give us a smaller car. Very pushy and condescending,

Booking was easy but then ACE didn’t appear to have our booking

Friendly staff operating the shuttle from the airport, at the desk and at drop off. Whole process of pick up and drop off very easy. The staff at the pick up desk did try and fairly 'hard sell' of their local insurance products and made a few misleading statements about the full coverage insurance products I had paid when making the booking with Easyrentcars.com. This made us feel a little uneasy when leaving the pick up point that may not be adequately covered. once we arrived at our destination though, we double checked the insurance documents we had previously been sent and we reassured that we were adequately covered. That being said, we will certainly use both Easyrentcars and ACE again in the future.

I have rented cars online many times. Your site was not clear about CDW and I was required to pay for collision insurance that was not neccessary. The car described was a 4 door Fiesta or similar. The car available was a 2 door Fiat 500 - similar in that it had 4 wheels. Attempts to call Ace from pick up location (Green Motion at Gatwick) failed. A very disappointing experience and one that will not be repeated. The efforts to upsell type of car were annoying clumsy.