This is a big company with a wide selection of cars. The vehicle was nearly new with only a few dozen miles on it, much better than the one I later chose from Enterprise.

The rental process was straightforward and returning the car was even quicker. I received a relatively new car with 18,000 miles on it. Overall, I am very satisfied!

Very satisfied

First, I thought picking up the car with my order would be easy. But at the counter, the staff tried to sell us various insurances. Since we couldn’t understand the language, it was a waste of time. They also suggested we upgrade to a bigger SUV for an extra $100 per day (we had someone nearby translate this for us). We refused, and then they offered the upgrade for $50 per day, which we also declined. In the end, refusing was the right decision because one SUV was enough for four of us. We followed the full-to-full fuel policy, but they still charged us $66. At that time, we couldn’t communicate and didn’t ask questions. After returning to our country, we found out it was for the fuel. Basically, we refueled the car and they still charged us for a full tank. This is really frustrating. If we didn’t return the car full, they should have communicated with us, but they just deducted the money directly.

Great, the staff were very helpful.