The attitude of the female staff was very unpleasant

Major company with a large variety of vehicles, located opposite the airport.

Pickup was a bit slow, mainly because the staff were slow to work. Since the X3 I booked was unavailable, I got a free upgrade to an X5, which was very satisfying. When returning the car, due to staff error, I almost overpaid for fuel. Service needs improvement!

The car condition was okay, and the return process was very convenient. You basically need to do a quick check and you're free to go. However, the pickup and drop-off locations from QEEQ were very unclear. Nobody could accurately tell me the exact location. I suggest adding pictures and more detailed instructions. Additionally, regarding local traffic fines, I recommend that QEEQ provides assistance or directly handles these. This is one of the most important services from an agent. QEEQ is essentially an agent or intermediary, but many things I had to handle directly with third parties. I signed the contract with QEEQ, so I feel like QEEQ is trying to avoid responsibility.

The car was not ready, and there was no free upgrade. They rented me a lower-class car despite the high cost.